1. Who We Are

Vanztec Company Limited ("Vanztec", "we", "our", or "us") operates the website at vanztec.com. We are a specialist pool equipment and supplies trading company based in Toronto, Ontario, Canada. For privacy-related inquiries, please contact us at sales@vanztec.com.

2. Information We Collect

We collect the following types of information:

Information you provide directly:

• Name, email address, phone number, and company name when you submit a quote request or inquiry form
• Email address and password when you create an account
• Billing and payment information when you place an order (processed securely by Stripe)

Information collected automatically:

• Basic server logs including IP address and browser type, retained temporarily for security and operational purposes

3. How We Use Your Information

We use the information we collect to:

• Respond to your product inquiries and quote requests
• Process and fulfill your orders
• Manage your account and authenticate your identity
• Send order confirmations and transactional communications
• Improve our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate our website:

• Clerk — handles user authentication and account management. Your login credentials are stored and managed by Clerk. See Clerk's privacy policy at clerk.com.
• Stripe — processes payments securely. Your payment card details are handled directly by Stripe and are never stored on our servers. See Stripe's privacy policy at stripe.com.
• Resend — delivers transactional emails on our behalf. See Resend's privacy policy at resend.com.

5. Data Storage and Security

Your business data (name, email, company, order history) is stored on our secured servers located in the United States. We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

6. Cookies

Our website uses cookies solely for authentication purposes — to keep you logged in during your session. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at sales@vanztec.com. We will respond within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

9. Children's Privacy

Our website is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Vanztec Company Limited
377 Empress Ave, Toronto, ON M2N 3V6, Canada
sales@vanztec.com